Webpages concerning "Customer Support"
inQ is working with leaders in eCommerce to increase online revenue by using live chat to sell to consumers online. inQs outsourced Live Chat Sales Solutions can be deployed on your website 24/7/365 to sell, cross sell and up sell products and services. inQs custom branded Chat Box is a natural extension of your online merchandising that enhances the customer experience and provides a truly intera...
- Keywords:
- live chat, chat, online chat, abandonment rate, acquisition cost, adQ, application, assisted sales, buyQ, call center, campaign management, cardQ, cartQ, chat, chat commerce, chatCommerce, chat customer service, chatskin, chat skin, click2chat, click to chat, collect consumer data, contact center, conversion, cost per acquisition, cost per click, cost per lead, cost to acquire, cross sell, ...
http://www.inq.com
Service Management and Customer Support Forum
- Keywords:
- forums, help desk management, service desk, itil, service level agreement, sla, helpdesks, service level agreements, software, help desk support, Plugins
http://www.managementforums.com
Accounting, financial, business management, and e-business software solutions from Accpac International Inc.
- Keywords:
- accounting software, finance, business management, e-business, ecommerce, software, financial, accpac, simply accounting, eadvantage, accounting, finance, business management, e-business, ecommerce, software, financial, accpac, simply accounting, eadvantage, software
http://www.eware.com
Coastal Software presents Clientele, a completely integrated, mission-critical solution for customer relationship management.
- Keywords:
- coastal software, epicor, efront office, e commerce software, ERP, Accounting software, Supply chain solutions, Help desk software, Sales automation, CRM, e business software, Back office, Front office, Manufacturing software, Job shop software, procurement software, payroll, HR software, project accounting software, warehouse management software, eCRM, Avante, Clientele, ERA, PSQL, ...
http://coastalsoftware.com/solutions/clientele
Customer service consultant specializing in client satisfaction, retention and loyalty.
- Keywords:
- customer, service, consultant, client, loyalty, retention, satisfaction, consulting
http://www.customerfocusconsult.com
Directory of Inbound telemarketing service bureaus that provide customer service, order taking, and overflow services
- Keywords:
- telemarketing, call center, inbound, customer service, service bureau, centre, order taking, outsourcing, 800 services, 800, third party, help desk, verification, teleservices, phone reps, take calls, low volume, sales, incoming, support services, outsource, Toll free
http://www.teleplaza.com/Telemarketing/Inbound/inbound.html
Maconomy, a publicly-traded company, is the only provider of fully integrated eBusiness enterprise software that optimizes the service industries.
- Keywords:
- affordable erp, asp software solutions, asp solutions, b2b software, b2b software solutions, business intelligence software, service chain automation, digital project management, distribution software, ebusiness implementation, e-business implementation, ebusiness software, e-business software, electronic project management, epo software, enterprise project optimization, ERP solutions, ...
http://www.maconomy.com
SSI Partners, LLC is a consulting company dedicated to helping organizations maximize the revenue and cost savings of remote service offerings. We assist with planning, implementation, and realization of the benefits of remote service.
- Keywords:
- Remote Service, Strategic Service, real time, real-time, Service Offerings, Service Consulting, Service Marketing, Remote Monitoring, proactive monitoring, DRM, Device Relationship Management, Intelligent Device Management, IDM, M2M
http://www.ssipartners.com
ClientReps.com: Web-based systems and staffing for live online customer service on your website.
- Keywords:
- clientreps, client reps, global network, online customer service, customer service, customer care, customer support, live online, technical support, tech support, customer service reps, customer service outsourcing, outsourced customer service, customer service representatives, helpdesk, help desk, IT help desk, IT helpdesk, IT help-desk, corporate help desk, online help desk, online helpdesk, ...
http://ClientReps.com
EMT provides customizable customer relationship management (CRM) and contact management software; knowledge management tools; and sales force automation products. We now offer Citrix Network Solutions to assist you in creating a virtual office for your workplace. EMT offers various levels of sales and service to assist you in installation, implementation and training.
- Keywords:
- CRM, customer relationship management, sales force automation, SFA, management solutions, contact management, customizable software, CRM software, customer support, support, citrix network solutions, TeleMagic, call centers, automation, crystal reports, knowledge base, saleslogix, Nfuse, sales, marketing, customer service, startegic CRM solutions, wireless solutions, ERM, ...
http://www.emti.com/
FrontSupportWeb & FrontSupport are customer support / helpdesk solutions that integrate with ACT! and GoldMine. FrontSupportWeb and FrontSupport enable you to track and manage your customer support issues from the time they are reported to the time they are solved. This improved customer management would help you eliminate the customer defection and increase your profitability.
- Keywords:
- FrontSupport, FrontSupportWeb, customer support, ACT!, GoldMine, helpdesk, service tracking, service request tracking, helpdesk automation, frontoffice, CRM, customer relation management, issue tracking, bug tracking
http://www.frontzone.com/
Pivotal is the #1 leading CRM software provider of customer relationship management (CRM) and front office solutions for financial services, asset management, private banking, commercial banking, capital markets, real estate and construction, homebuilding, healthcare insurance, life sciences, medical device manufacturers, and manufacturing.
- Keywords:
- Pivotal, pivotal software, Pivotal Corporation, Pivitol, pivotol, Microsoft, MS SQL Server, MS Office, MS Office 2003, CRM, Customer Relationship Management, front office automation, front office software, SFA, Sales Force Automation, marketing automation, customer service, financial services crm, financial services software, asset management software, asset management crm, ...
http://www.pivotal.com
Offers inbound call center solutions, live operators, appointment scheduling and phone answering services.
- Keywords:
- call center, answering service, inbound call center, call center services, call center solution, voice mail, conference call services, fax broadcast, email to fax, fax service, phone conferencing, live, phone, answering, service, 24, hour, answering, service, customer, service, call, center, answering service chicago, audio conferencing, text to voice, message center, fax to email, ...
http://www.Unicomcorp.com
Visit our CRM Knowledge Center for customer relationship management news, analysis, research links, vendor list, events, training and more.
http://www.computerworld.com/softwaretopics/crm
CRM Association represents the Customer Relationship Management (CRM) industry and all its constituents. We aims at representing the industry as not just a purveyor of knowledge and information, but
http://www.crm-a.org
Customer support center manager coaching. Hiring, training and career pathing. Quality monitoring and evaluation.
- Keywords:
- Customer, support, center, manager, coaching., Hiring, training, and, career, pathing., Quality, monitoring, and, evaluation.
http://www.krconsulting.com
Island Data is a Real-Time Customer Analytics company whose products capture customer feedback, analyze it to obtain valuable customer insights in real-time and provide the capability to take action immediately.
- Keywords:
- real time analytics, Insight RT, customer feedback analysis, marketing analysis, text categorization software, unstructured, text, mining, software, customer retention solution, customer acquisition software, crm analytics, web self help, customer, loyalty, satisfaction, analysis, knowledge management tool, web survey software, online, customer, service, software, email response management, ...
http://www.islanddata.com/
Fireworks Splice HTML
http://www.safeharbor.com/
- Keywords:
- call center outsourcing, call, center, customer, service, call center services, outsourcing, contact center outsourcing, contact center services, contact center, telemarketing, customer service, customer care, technical support, collections
http://www.sitel.com/
UltraFeedback is a research company conducting web-based customer satisfaction, employee satisfaction and benchmarking surveys and reporting.
- Keywords:
- customer satisfaction research, Internet research, Internet-enabled Research, web-based research, web-enabled surveys, Internet surveys, online research, online reporting, web-based reporting, Internet reporting, Internet-based benchmarking, employee satisfaction research, market research, knowledge creation, information creation, creating, useful, business, information, esurveys, eresearch, ...
http://www.ultrafeedback.com/
a firm specializing in Consulting, mediation, Conflict Resolution and Business Development!
- Keywords:
- process redesign, reengineering, conflict resolution, call center, design and management, sales automation, strategic planning, marketing, market research, repositioning, operations, performance, operations analysis, manufacturing, financial analysis, financial management, customer service, compensation plans, training, leadership development, project management, systems design, ISO 9000, JIT, ...
http://fieldworks.net/
improve document access, speed business transactions, and reduce conventional filing space
http://www.clientpreservation.com
- Keywords:
- customer contact, contract, people, solutions, detachering, permanent, jobs, vacatures, web, websolutions, web solutions, web design, database, development, consultancy
http://www.contactlife.com
Customers in Focus Specialise in Customer Surveys Telephone Surveys, Customer Loyalty,Telephone Interviews,Competitor Comparisons,Client Loyalty,Performance Measurement,Customer Survey Specialist
- Keywords:
- Customers, in, Focus, Specialise, in, Customer, Surveys, Telephone, Surveys, Customer Loyalty, Telephone Interviews, Competitor Comparisons, Client Loyalty, Performance Measurement, Customer Survey Specialist
http://www.custinfoc.co.uk
http://www.inspice.com/biz.asp
http://www.accordantinc.com
https://platinumrule.com/
Supplier of quality aero-engine support services and expertise and company based in Portugal dedicated to building and maintaining business relationships.
- Keywords:
- Embraer, Rolls-Royce, ERJ145, Aero, Engine, Resources, Investigation, Expertise, Support, Services, Maintenance, AE2100, AE3007, Shopvisits, Management, Mason, Consulting, Aeroengineservices, Masonconsulting, Engineoperations, Fleet, FleetManagement, Enginemaintenancemanagement, Lisbon, Lisbonportugal, Portugal, Customerrelationsmanagement, Mason, Consulting, Masonconsulting, CRM, Represent, ...
http://masoncrm.com
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Wikipedia-Article "Customer Support"
Technical support (also tech support) is a range of services providing assistance with computer hardware, software, or other electronic or mechanical goods. In general, technical support services attempt to help the user solve specific problems with a product—rather than providing training, customization, or other support services.
Most companies which sell hardware or software offer technical support over the telephone or via various online media such as email or a Web site. Companies and institutions frequently also have internal tech support for employees, students, or other associates. There are also many freely available tech support forums on the Internet, wherein experienced users volunteer to help novices.
Types of support
Technical support can happen through various media, including e-mail, live chat, telephones, applications, faxes and technicians, although the most common is the telephone.
Coverage of support
Technical support varies depending on the range of posibilities. Some things that are not supported in lower levels of support can be supported with higher level services: for instance, only direct questions can feasibly be addressed through SMS or fax; basic software problems can be addressed over the telephone; while hardware problems often need to be dealt with in person.
Cost of technical support
The cost of support can vary. Some companies offer limited free support when their hardware or software is purchased; others charge by premium-rate telephone calls. (See ICSTIS. Some are free by using forums, live chat, or email. Others offer support contracts.
See also
External links
