The Service Quality Department Experts in building customer loyalty. Customer service is a bottom line strategy
- Keywords:
- mystery, shopping, money, increase business, profit, customer service, career, part time, shop, free, cleanliness, parking, price comparison, integrity, honesty, courtesy, accuracy, telephone etiquette, waiting time, product knowledge, uniform, job perfor, speakers, motivational, keynote, professional, meeting planners, presentations, conferences, conventions, National Speakers Association, NSA, ...
http://www.service-quality.com/
Cornerstone Professional Development provides training, consulting, and publications to help organizations move beyond traditional customer service to the new age of Customer Astonishment Darby Checketts is president and founder.
- Keywords:
- Training, Keynote Speaker, Coaching, Customer Service, Leadership, Team Building, Organizational Development, Transformation, Customer Astonishment, Customer Champion
http://www.customerchampion.com/
It doesn't matter what sector or what industry. Conflict can interfere with getting the job done, OR it can be harnessed to drive improved customer service and improve organizational life. It's up to us...how we behave to prevent destructive conflict and how we deal with it when it occurs (and it will). Get help here.
- Keywords:
- conflict, management, prevention, anger, resolution, negotiation, conflicts, conflicts, mediation, conflict management, conflict resolution
http://work911.com/conflict/
Aegis Communications is a leader in Business Process Outsourcing (BPO), and specializes in Integrated Customer Management Solutions that span all interactions throughout the lifecycle of a customer, from analysis and acquisition to renewals and upgrades.
- Keywords:
- Business Process Outsourcing, BPO, Integrated Customer Management
http://www.aegiscomgroup.com/
Our call center customer service consultants bring fun & effective telephone etiquette training, customized for your phone skill needs and delivered onsite at your facility
- Keywords:
- customer, service, call, center, training, telephone, skill, etiquette, practices, relationship, skills, sales, business
http://www.phonepro.com/
Impact Learning Systems provides call center training for customer service, technical support, and sales representatives. All of their customer contact skills training programs are customer-focused and skills-based. They encourage strong corporate values, promote team spirit, and support a positive work environment.
- Keywords:
- customer service training, sales training, technical support training, e-mail training, call center training, supervisor training, customer care training, customer relationship management, help desk training, Customer Service Training
http://www.impactlearning.com/
Customer Service training, customer service videos, customer service programs, training videos, workshops and seminars for every level. Learn how to take Customer Service beyond tradition. Customized trainings in customer service, sales, management, communication, team building and leadership. Training products - DISC profiles, online assessments, personal profile systems, facilitator's guides, tr...
- Keywords:
- customer service, service, customer service training, training videos, Customer Service Training, Training Videos, Customer Serivce Programs, Disc Profiles, Customer, Service, Training, Videos, Training Videos, Training Video Programs, Sales Training, Management Trainings, Leadership Programs, Team Building, Disc, DISC Profiles, Personal Profile Systems, Assessments, trainer, training, ...
http://www.customerserviceuniversity.com/
Would you like to be more profitable? Is your employee or customer turnover costing you money? Measure-X's guaranteed programs increase sales cut down on employee turnover and make your customers happier!
- Keywords:
- skill development, customer service training, customer, service, training, programs, training customer service, sales training, conflict resolution, employee training, opastco, ntca, telephone skills, telephone companies, utility companies, rural telephone companies, power companies, teamwork, team development, utility association, power association, recognition program, incentive program, ...
http://www.measure-x.com/
An national and international provider of Customer Management consulting services and products for Clients with large-scale, Business to Consumer and Business to Business Customer Databases.
- Keywords:
- InteractCM, Customer Management, Customer Information Management, Customer Knowledge, Customer Value, Customer Segmentation, Customer Information, Customer Metrics, CIM, B2B, B2C, Business To Business, Business To Consumer, Vulnerability Models, Share of Wallet, Propensity Models, Next Likely Product, Customer Acquisition, Customer Growth, Customer Retention, Customer Culture, Cultural Change, ...
http://www.interactmanagement.com.au/
Hospitality industry leader in mystery shopping, performance evalulation, employee screening, background checks, online comments, polygraph investigation
- Keywords:
- Mercantile, Systems, and, Surveys, MSSurveys, mystery shoppers, mystery shopping, customer research, integrity, golf, restaurant, hotel, motel, performance evaluation, theme park, comparisons, competition, upsell, employee related loss, video surveilance, ceverything, investigative services, locate services, locates information, contact investigators, private investigation services, ...
http://www.mercsurveys.com/
Siebel Contact OnDemand enables companies to provide world-class support via voice, voicemail, e-mail, chat and the Internet without having to invest in the complex web of hardware and software traditionally required to build a contact center.
- Keywords:
- computer telephony integration, voicemail, hosted ivr, hosted acd, contact center analytics, disaster recovery, account management, contact management, task management, product management, asset management
http://www.ineto.com/
Customer Service Week -- Free celebration tips and games, as well as reward and incentive ideas for National Customer Service Week (Oct. 6-10).
- Keywords:
- National, Customer, Service, Week, Customer Service Week, CS Week, Appreciation Week, Call Center, Reps, Help Desk, Tech Support, Administrative Assistant, Celebration, Rewards, Incentives, Promotion, Recognition, Customers First, Special Event
http://www.customerserviceweek.com/
Customer Service Training, Seminars, Coaching, and free articles to improve repeat business, happiness, and professional image. Preprogram analysis, post-program follow up, and job aids included.
- Keywords:
- customer service training, Customer Service Seminars, CUSTOMER SERVICE, free articles
http://www.proedgeskills.com/customer_service_training.htm
Customer service training & customer satisfaction consultants offering corporate training programs & workshops for service improvement with customer service managers, employees & workgroups. The authors of Customer Service for Dummies.
- Keywords:
- customer service trainings, trainings, workshops, programs, courses, consulting, consultants, corporate training, customer satisfaction, increase customer satisfaction, call center training, call center, call center consulting, customer, service, best, practice, training, employee training development, training, customer, service, employees, effective, customer, service, training, ...
http://www.quality-service.com/
Provides how-to information, gifts and decorations for successful Customer Service Week celebrations.
- Keywords:
- Customer Service Week, CS Week, National, Customer, Service, Week, Dedicated to Service, celebrate, celebration, reward, rewards, incentive, incentives, recognize, recognition, motivate, motivational, motivating, thank, train, decorate, gift, award, certificate, prize, stress-relief, special event, national, International, Customer, Service, Association, ICSA, representative, rep, reps, CSR, ...
http://www.csweek.com/
Princeton Consulting is a leading European consulting company focusing on customer relationship management and customer-focused eBusiness. We provide high quality, leading edge solutions that enable our clients to use best practices for acquiring, retaining and developing customers
- Keywords:
- CRM, Customer, Relationship, Management, Customer Relationship Management, ebusiness, Princeton, Siebel Performance, Call Tracking, defect, call management, integrated, call centre, call center, bug tracking, ISO 9000, quality control, workflow, management process, Consulting, UK, London, Southern England, Slough, Call Centre, Integration
http://www.princecon.com/
Telephone Doctor® Customer Service Training markets products and services
which improve the way your organization communicates with customers. Offerings includes training videos, CD-ROMs,
workshops, e-learning and keynote presentations.
- Keywords:
- customer service training, service skills, videos, telephone skills, phone skills, telephone training, phone training, call center, call centers, call centre, customer care, customer contact, service skills, service training, etiquette, phone manners, telephone manners, communication, communications, coaching, coaching skills, workshops, seminars, keynote, keynotes, presentations, guru, ...
http://ww2.telephonedoctor.com/Default.asp
Progressive Image assists businesses and individuals in enhancing their image through improved Customer Service skills and Executive Training.
- Keywords:
- customer service, management training, coaching, motivational speakers, presentation skills, on hold messages, customer service training, training, keynote speakers, assessment tools
http://www.exectrainer.com/
Adams Research Group helps organizations achieve superior performance and exceptional customer service. We assist in developing the leadership effectiveness of executives and managers by sharing new ways of thinking and working.
- Keywords:
- Organizational Development, Organizational Performance, Organization Performance Improvement, Performance Improvement, Superior Performance, Optimum Performance, High Achiever, High Achievers, Customer Service, Outstanding Customer Service, Exceptional Customer Service, Superior Customer Service, Customer Satisfaction, Focus on Customer, Focus on Customers, Customer Focus, ...
http://adamsresearchgroup.com/
MOTIVATIONAL TRAINING CENTER
- Keywords:
- MOTIVATIONAL TRAINING CENTER
http://www.thechickenlady.com/
Online survey software and web based tools for conducting surveys. Our focus: professional-looking employee and customer assessments for business use. No software to download. Fully hosted.
- Keywords:
- survey software, online surveys, software, questionnaire, employee, customer, satisfaction
http://www.custominsight.com/
Assisting financial companies to build closer relationships with financial intermediaries
- Keywords:
- advisor, adviser, financial planner, independent financial planner, financial intermediary, registered investment advisor, registered investment adviser, RIA, business tbusiness, BtoB, B to B, mutual funds, investment management, financial services, insurance, CRM, customer relationship management, customer retention, retention, customer relationships, customer experience, customer acquisition, ...
http://www.pyramidupdate.com/
Stream is a global business-to-business software services provider with sales locations, operations and contact centers throughout North America, Europe and Asia/Pacific. The company provides enterprise software management and contact center solutions that help organizations increase business value from information technology.
- Keywords:
- contact, call, center, support, customer, outsourcing, technical, customer, software, technology, solutions, services, business, business-to-business, e-commerce, online catalog provider, sales, operations, global, technical support centers, consulting, global, North America, Europe, Asia, Pacific, information, application development, enterprise software management, software licensing, ...
http://www.stream.com/
UK based consultancy offering mystery shopping and training services to retailers to improve and track customer service.
- Keywords:
- mystery shopping, uk, video, customer service, develop, improve, sales training, focus groups, sales, mystery shoppers, performance standards, quality reporting, design and implementation, feedback, support, results monitoring
http://www.ternconsultancy.co.uk/
Evaluating, Developing, Training and Monitoring your company's customer service or sales strategy
- Keywords:
- training, call monitoring, secret shopper, quality control, call center, customer service, sales training, telephone training, business etiquette, communication consulting, quality assurance
http://www.tootyinc.com/
http://www.customer-service.com/
- Keywords:
- destinationCRM, CRM, Sales, Automation, Marketing, Automation, Customer, Service/Call, Centers, Customer, Analytics, PRM, SMB/Mid-market, CRM, Enterprise, CRM, Portals, Industry, News, Integration
http://www.destinationcrm.com/
Measuring and managing customer satisfaction and loyalty. TARP is the customer service survey company that transforms customer care from a burden into a revenue stream and create a complete picture of your customers across every sales and customer-support channel.
- Keywords:
- tarp, t.a.r.p, e-satisfy, esatisfy, customer, loyalty, customer care, customer service, customer satisfaction, customer disatisfaction, customer dissatisfaction, customer loyalty, customer retention, customer relationship, crm, c.r.m., market research, customer research, loyalty research, customer satisfaction tracking, cst, csts, baseline research, baseline, baseline, customer, satisfaction, ...
http://www.e-satisfy.co.uk/
http://www.trendsource.com/
- Keywords:
- contact center, call center, customer, customer relations, crm
http://www.prcnet.com/
http://hometown.aol.com/cgr315/index.html
Let DM Support help you improve your customer service and keep your customers happy.
http://www.dmsupport.com/
- Keywords:
- Focus Groups, Market Research, Focus Facilities, Multi-City, State, of, the, art, equipment, Focus Rooms, Market Study, Product Testing, Drive Tests, Group recruiting, Automobile clinics, Quantitative Surveys, Executive Interviewing, Street intercept, Door to door, Product placement, mystery shopping, Mock Jury testing, One-on-one Interviews
http://www.sjfocus.com/
http://www.ecrmguide.com/
directopedia.org uses links and structure from dmoz
Open
Directory Project.
The contents has been generating using technology developed by scientec.
